General terms and conditions -

1. Definitions 1.1 INNOV8iON Academy is part of SAP consultancy Expert INNOV8iON B.V. (INNOV8iON Academy and INNOV8iON B.V. in this article further referred to as INNOV8iON) located in de Meern. INNOV8iON is registered with the Chamber of Commerce in Utrecht under number 72742771, VAT number NL859220278B01. INNOV8iON organizes individual trainings and courses on behalf of clients. 1.2 Client: the organization or person who gives the assignment. 1.3 Force majeure: the inability of INNOV8iON Academy or the client to fulfill the agreed obligations due to a circumstance beyond the control of INNOV8iON Academy. 1.4 Complaints: all grievances of the client regarding the execution of the order by INNOV8iON Academy. 2. Application 2.1 These terms and conditions apply to all agreements between INNOV8iON and clients concerning the delivery of trainings, workshops, master classes and/or expertise enhancement in the broadest sense of the word, hereinafter referred to as “training”. 2.2 Deviations from these terms and conditions are only binding to the extent that they have been agreed in writing. 2.3 These terms and conditions are governed by Dutch law. 3. Quotation & assignment 3.1 In response to a request from the client for a training course, INNOV8iON will send the client a quotation with a validity of 2 months, unless the quotation states otherwise. The contract between INNOV8iON and the client is formed when both parties sign the quotation. 3.2 Where INNOV8iON and the Client use a framework agreement signed by both parties which is deemed to apply to all current and future assignments provided by the Client to INNOV8iON, an email confirmation will be deemed to be an order confirmation of individual assignments. All articles of the framework agreement shall be in force therewith, unless expressly agreed otherwise in writing. 3.3 All amounts mentioned in the quotation and order confirmation are exclusive of VAT, travel and accommodation expenses, unless otherwise stated. 4. Cancellation 4.1 Cancellation of the training course by the customer is possible without any consequences up to 14 calendar days before the start of the determined (start) date. In case of cancellation between 7 and 14 calendar days before the start, 50% of the mentioned costs will be charged, in case of cancellation within 7 calendar days before the start, 100% of the mentioned costs will be charged. 4.2 In the event that, due to force majeure on the part of INNOV8iON, the training course cannot be conducted on the date specified, a new date will be set by mutual agreement. All other agreements will remain in force. INNOV8iON can in no way be held liable for any damage and costs involved in the change of date and/or location. 4.3 If INNOV8iON has already partially fulfilled its obligations when the force majeure occurs, or can only partially fulfil its obligations, INNOV8iON is entitled to invoice that part separately and the Client is obliged to pay this invoice as if it were a separate contract. 5. Payment 5.1 INNOV8iON will send the client an invoice for the training course in question. The client is obliged to pay the invoice within 30 calendar days of the invoice date, without suspension or set-off on account of a (supposed) failure by INNOV8iON, unless expressly agreed otherwise in writing. 5.2 If the client fails to pay within the specified period, he shall be in default without any notice of default being required. INNOV8iON is entitled to charge statutory interest from the due date of the invoice. Any judicial and extrajudicial collection costs reasonably incurred by INNOV8iON in collecting the debt and any interest shall be recovered from the client. The extrajudicial collection costs shall be at least 15% of the amount owed by the client, with a minimum of 200 euros. 6. Copyright 6.1 The intellectual property of the training and any associated training materials 6.1 The intellectual property of the training and any associated training materials is owned by INNOV8iON. The client may only reproduce training materials for their own use only after permission has been obtained from INNOV8iON and with clear acknowledgement of the source. 7. Liability 7.1 INNOV8iON undertakes to carry out the Training to the best of its knowledge and ability. Where the Training is conducted by a third party on behalf of INNOV8iON, INNOV8iON shall only be liable to such third party for the acts or omissions of such third party during the Training itself, subject to the provisions of this Article relating to limitation of liability of INNOV8iON. 7.2 INNOV8iON accepts no liability for damage resulting from any act or omission on the basis of information given during the training, unless such damage is the result of intent or gross negligence on the part of INNOV8iON. 7.3 Other than in the cases referred to in paragraph 2, any liability shall be limited to a maximum of the amount payable by the Client to INNOV8iON for the engagement in question. 7.4 INNOV8iON shall never be liable for indirect or consequential loss, such as loss of earnings. 7.5 Any liability of INNOV8iON is at all times limited to the amount paid out in the relevant case under INNOV8iON’s liability insurance. 7.6 INNOV8iON shall not be held liable if the client has the possibility to claim the damages directly from his insurance company or from a third party. 8. Confidentiality 8.1 INNOV8iON will treat all personal, company or work-related data provided by the client or participants as confidential. 8.2 INNOV8iON will not hand over any personal, company or work related data of the Client or participants to any third party, except in case of legal obligations. 8.3 Confidential information does not include information that is generally known or information that is obtained without using the confidential information. 9. Complaints 9.1 Complaints may be made by the client by sending them in writing, stating reasons and signed to INNOV8iON, Boteyken 323, 3454 PD – De Meern or to 9.2 The submission of a complaint cannot lead to the suspension of the client’s payment obligations.  

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