SAP Conversational AI

Respond immediately with SAP CAI and increase your customer service

On-Demand services like Netflix and Spotify have influenced the demands of our customers and users tremendously. People expect to get immediate answers to their questions with just a click of a button.

Respond immediately with SAP CAI (chatbot)

SAP Conversational AI (CAI) or Chatbot intelligently respond to user queries. Chatbots provide immediate answers to frequently asked questions without the intervention of humans. If the questions become too complex, the Chatbot automatically redirects the customer to the right employee.

Some examples of questions and actions that a Chatbot can pick up directly are:

  • Send me a copy of my last invoice.
  • What is the status of my order?
  • How can I expand my subscription?

Of course, there are a lot of other options a chatbot can assist with.

Chatbot; advantages in a row

Using SAP Conversational AI gives you the following benefits:

  • Higher conversion rates;
  • Customers get to the right ‘place’ in the organization sooner, as the Chatbot filters the initial questions and then redirects them to the right employee;
  • Reduce waiting times;
  • More time left for the customer service desk and therefore provide better service, because the Chatbot performs the simple tasks or finds the required information;
  • Improved user experience;

 

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Want to know how Chatbot Technology improves your customer process?

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