Respond immediately with SAP CAI and increase your customer service
On-Demand services like Netflix and Spotify have influenced the demands of our customers and users tremendously. People expect to get immediate answers to their questions with just a click of a button.
SAP Conversational AI (CAI) or Chatbot intelligently respond to user queries. Chatbots provide immediate answers to frequently asked questions without the intervention of humans. If the questions become too complex, the Chatbot automatically redirects the customer to the right employee.
Some examples of questions and actions that a Chatbot can pick up directly are:
Of course, there are a lot of other options a chatbot can assist with.
Using SAP Conversational AI gives you the following benefits:
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